Loading... Please wait...Covered Products: The manufacturer of your new visco elastic memory foam mattress guarantees that your mattress will be replaced or repaired at our option without cost to you except for incoming and outgoing freight charges should it be deemed defective because of faulty workmanship or structural defects during the 10 year warranty period from the time of purchase to the original purchaser; excluding the specific limitations contained herein.
Claim Limitations: This limited warranty does cover deterioration of the cell structure within the memory foam that causes the mattress to have a visible indention greater than 1½ inch, not associated with a sag in the foundation or platform. It also covers any physical flaw in the memory foam that causes the material to split or crack despite normal usage and proper handling. If the covered effects occur as determined by the manufacturer, at our option, repair or replace the mattress, less the shipping and handling charges. Warranty coverage is limited to original purchaser.
Exclusions: It is understood that the limited warranty does not include normal increase in softness of the mattress or a decrease in the slow recovery feature of the foam materials. The cloth, cover that is provided with the mattress has no warranty attached to it and it is recommended that it be kept clean, by using a mattress pad or cover. If a mattress is inspected and is soiled with body fluids, excess dirt, burn marks, has been abused, damaged, or has evidence of other foreign materials, this will void the warranty. The mattress is designed to work with a firm foundation or platform, and not using one with the mattress may void the warranty. You may be asked to send proof as the quality of the platform or foundation that has been used with the mattress.
Coverage Period: Claims should be filed within 10 years with the original retailer who will make the first inspection prior to any action taken by the manufacturer. Your mattress will be replaced or repaired, at our option with out cost to you, except for incoming and outgoing freight charges, should it be deemed defective due to structural defects during the ten (10) years of the warranty, excluding specific limitation contained herein. Warranty claims are valid only with a original receipt. Please be assured that quality is our priority , and we are confident that you will enjoy the sleep experience of your memory foam mattress for years to come.